Returns & Refunds

At Striqpoint, we stand behind the quality of our products and want you to be completely satisfied with your purchase.

Because many of our products are large, heavy, and costly to ship, all sales are final and we do not accept returns or exchanges due to change of mind, product preference, or other non-defect-related reasons.

We encourage you to carefully review product descriptions, dimensions, specifications, and other information before placing your order. If you have questions about a product before purchasing, please contact us. We are happy to help you select the right product for your needs.

If There Is a Problem With Your Order

While we do not accept standard returns, we want every Striqpoint customer to have a positive experience.

If your product arrives damaged, defective, incorrect, or there is another problem with your order, please contact us as soon as possible after delivery. Include your order number, a description of the issue, and photographs when applicable.

We will review the situation and work with you to make it right.

Depending on the circumstances, a resolution may include replacement parts, repair, replacement of the product, a credit, or a refund, at StriqPoint's discretion and as appropriate under applicable law.

Shipping Damage

Please inspect your order promptly upon delivery.

If packaging or merchandise appears to have been damaged during shipping, please retain the product and all packaging materials and contact us as soon as possible. Photographs of the packaging, shipping label, and damaged product may be required so that we can properly evaluate the issue and, when appropriate, file a claim with the carrier.

Please do not return or ship a product back to StriqPoint without first contacting us and receiving authorization.

Order Cancellations

Because orders may begin processing shortly after they are placed, we cannot guarantee that an order can be canceled once it has been submitted.

If you need to request a cancellation, please contact us as quickly as possible. If the order has not yet entered processing or shipped, we will make every reasonable effort to accommodate your request.

Refunds

Refunds are not provided for change-of-mind purchases or simply because a customer decides they no longer want or need the product.

When Striqpoint determines that a refund is appropriate, approved refunds will be issued to the original method of payment. Processing times may vary depending on your financial institution or payment provider.

Questions or Concerns?

We take pride in our products and in taking care of our customers.

If something is not right with your order, please give us the opportunity to make it right. Contact us with your order information and a description of the issue, and we will work with you toward an appropriate solution.

Nothing in this policy limits any rights or remedies that cannot be excluded under applicable law.